General terms and conditions of Mtronic Solutions website FOR PRIVATE consumers
Seller – Mtronic Solutions SIA, unified registration number 40203245539, legal address Augusta Deglava street 66, Riga, LV 1035, Latvia, actual address Augusta Deglava street 66, office 205, Riga, LV 1035, Latvia, phone +371 67581600, e-mail email@example.com.
Consumer – a private individual who expresses a wish to purchase, acquires or could purchase a product or use a service for a purpose that is not directly related to its business;
Buyer – a person who purchases goods in the Seller’s Online store. The Buyer can be either a Consumer or a business (legal entity);
Goods – any things or services that the Seller offers or sells through this website;
Manufacturer – a person who, within the framework of his or her economic or professional activity, manufactures or renews a product for sale or presents himself or herself as a Manufacturer, indicating his or her name, surname, trademark or other distinguishing mark on the product or its packaging or technical passport;
Normative acts – Regulations of the Cabinet of Ministers of 20 May 2014 No. 255 “Regulations on Distance Contracts”, Consumer Rights Protection Law, Civil Law, Commercial Law and other binding regulatory enactments in force in the Republic of Latvia and European Union;
Warranty – a statement by the Manufacturer, Seller or service provider that the Goods or service, or a part thereof, will retain its properties, safety and performance for a certain period of time and the Manufacturer, Seller or service provider assumes additional obligations not provided by the Consumer Protection Law and other regulatory enactments;
Prices – the final price of the Goods listed on the Website, including taxes and fees, for which the Seller sells the Goods through this website. The price does not include the fee for delivery of the Goods;
Website – the Seller’s website www.mtronic.solutions, which also includes the Online Store;
Parties – Seller and Buyer;
Terms and Conditions – Mtronic Solutions SIA website and Online store General terms and conditions.
- General provisions
1.1. These Terms and conditions determine the legal relationship between the Buyer and the Seller.
1.2. Before using the Website, please read these Terms and conditions carefully.
1.3. By starting to use the Website, the user agrees to abide by these Terms and conditions.
1.4. The Seller’s offers are subject to alteration. The Seller may partially or completely delete, change, supplement the information on the Website without prior notice.
1.5. The images of the Goods may differ slightly from the actual Goods, but this does not affect their functionality. Technical data, illustrations, drawings, details of weight and dimensions shall only be binding if this has been confirmed in writing. The Manufacturer reserves the right to make modifications to designs.
1.6. Statements made in the Manufacturer’s brochures and instruction manuals do not constitute warranted characteristics.
1.7. The drawings, technical specifications and other documents attached to the offer are subject to the ownership and copyright of the Manufacturer and Seller; the Consumer/Buyer is not entitled to provide third parties access to the aforesaid documents.
- Execution of the order
2.1. The Buyer orders the Goods in the online store or by sending an e-mail with the list of selected Goods to firstname.lastname@example.org.
2.2. The Buyer makes a prepayment for the selected Goods in accordance with the invoice issued by the Seller or by making a payment in the Online store. When the payment is received in the Seller’s bank account, the Purchase Agreement is considered concluded.
2.3. The Seller sends an order confirmation with the estimated delivery time to the Buyer’s e-mail.
2.4. The Seller sends the Goods to the Buyer by courier, as well as sends the shipment tracking code to the Buyer by e-mail.
- Exercise of the right of withdrawal
3.1. The Buyer may exercise the right of withdrawal and unilaterally withdraw from the Purchase of Goods within 14 (fourteen) days, covering the return costs, in accordance with the regulatory enactments.
3.2. The period for exercising the right of withdrawal starts from the day of delivery of the Goods – if one Product has been ordered or all Goods delivered in one shipment; from the day of delivery of the last Goods – if several Goods are included in the order and delivered separately; from the day of delivery of the last lot or part of the Goods – if the delivery is to be made in lots or parts.
3.3. Exercise of the right of withdrawal means the Buyer’s notice of withdrawal from the Purchase of Goods and submission or sending to the Seller.
3.4. For notice of withdrawal The Buyer shall send a notice of withdrawal in a free form to the Seller’s e-mail address email@example.com, in which the Buyer must indicate:
- Recipient (Seller’s name, address, telephone number, e-mail address)
- Withdrawal text: “I declare that I want to cancel the purchase of the following Goods:”, indicating the titles of the Goods, code and quantity of the Goods.
- Order date / date of delivery
- Buyer’s name and surname
- Buyer’s address
- The date of submission
3.5. The Goods to be returned to the Buyer must be delivered to Mtronic Solutions SIA at the address most convenient to the Buyer: Augusta Deglava Street 66, office 205, Riga, LV 1035, Latvia or Klaus-Gutsch-Str. 778628 Rottweil, Germany, and must be in full set.
3.6. The Buyer must return the Goods to the Seller in its original packaging. The packaging must be in good condition and without damages.
3.7. The Buyer cannot exercise the right of withdrawal if the Goods have been made to the special order and instructions of the Buyer or the Goods have been clearly personalized.
3.8. The Buyer will be refunded using the original payment method.
4.1. The Buyer is responsible for the decrease of the value of the Goods or its use contrary to the principles of good faith, if the Product has been used during the exercise of the right of withdrawal period, exceeding the limits of the conditions of use necessary for its properties and type.
4.2. The Buyer is obliged to return the Goods to the Seller no later than within 14 days after sending the written refusal. The Seller is obliged to refund the amount paid by the Buyer, including the delivery costs paid by the Buyer (unless the Buyer has used a delivery method other than the cheapest standard delivery method offered by the Seller), no later than within 14 days from the date of receipt of the Buyer’s decision to withdraw from the contract. The Seller is entitled to withhold the refund until he has received the Goods back, as well as performed an inspection of its visual and technical condition.
4.3. The Buyer is responsible for maintaining the quality and safety of the Goods during the period of exercising the right of withdrawal. The Goods must not be damaged.
- Payment and delivery
5.1 Payment for Goods is possible only in non-cash form chosen by the Buyer from the options offered in the Online Store. For more information on Payment methods, please see the Payment and Delivery section.
5.2 Delivery of the Goods is performed in the manner chosen by the Buyer from the options offered in the Online Store. Please, read more about delivery in the Payment and Delivery section.
6.1. The Buyer is entitled to file a claim with the Seller for non-conformity of the Goods within two years from the date of purchase of the Goods. The Buyer shall submit a claim application to the Seller within two months from the day when he discovered the defects of the Goods. The day of purchase of the Goods is considered to be the day when the Seller has received the respective Goods (day of delivery).
6.2. When submitting a claim to the Manufacturer or the Seller for defects of the Goods, the Buyer shall attach a copy of the document confirming the transaction to the claim application.
6.3. The Buyer’s claim will be considered within 7 working days from the date of receipt of the claim, sending the reply to the contact address indicated in the claim. If the claim is found to be ungrounded and the Buyer does not agree with it, he has the right to exercise other rights specified in regulatory enactments.
7.1. The Seller shall protect the fundamental rights and freedoms of private individuals, in particular the privacy, with regard to the processing of personal data in accordance with Directive 95/46 / EC of the European Parliament and Council on the protection of individuals with regard to the processing of personal data and free movement of such data and The Law of the Republic of Latvia “Personal Data Protection Law”.
7.2. The Seller obtains the Consumer’s personal information, as it is necessary to be able to fulfill the conditions of the Distance Agreement and deliver the Goods to the Consumer. The Consumer’s personal information also helps to inform the Consumer about news in the range of goods offered, sales and events that the consumer may be interested in. On the website it is possible to order a product, make inquiries and apply for information about news, sales, etc. In order to process the Consumer’s request, the Seller requires the provision of information such as – name, address, e-mail address, contact telephone number, etc. Seller does not solicit or process sensitive personal data.
7.3. The Seller never uses or shares the information obtained by the Consumer online. The Seller does not sell or rent the Consumer’s contact information to other market participants.
7.4. The information provided by the Consumer helps the Seller to implement its service, process the Consumer’s requests, deliver the Goods and provide support services related to the delivery and use of the Goods.
7.5. The Seller is obliged to disclose personal data to state and local government officials in cases specified by law. The Seller will be required to disclose the Consumer’s personal information when required to do so by law.
7.6. The Seller shall take all possible measures for the security of the Consumer’s personal information to protect it against theft, loss, misuse, as well as against unauthorized access, disclosure, alteration and damage.
7.7. By using the Seller’s Website, the Consumer agrees to the processing of personal data.
7.8. Please, get acquainted with the full personal data protection policy implemented by the Seller here: https://www.mtronic.solutions/data-protection/
- Links to Third Party Sites
- Dispute resolution
9.1. The regulatory enactments of the Republic of Latvia and European Union shall apply to the legal relations arising from these Terms and Conditions.
- Force majeure
10.1. Seller shall not be liable for any delay or non-performance, or other failure, due to circumstances and obstacles beyond its reasonable control, including, but not limited to, strikes, government orders, acts of war or national emergencies, terrorist threats or acts, environmental or climate anomalies, non-compliance by third parties, disruptions to the Internet connection, and failures of computer equipment and software. In the event of such force majeure, the Seller will endeavor to eliminate the delays as soon as possible.